Teams Must Play by the Same Set of Rules
Our team recently watched “Teams Must Play by the Same Set of Rules” by Mark Lutz, sparking discussion on how shared expectations drive healthy collaboration.
Different Rulebooks = Misalignment: When individuals or clients operate by different standards, communication breaks down, trust erodes, and productivity suffers.
Our Core Values = Our Rulebook:
Fulling’s values guide how we respond, interact, and make decisions.
Tools like check-ins and Success Statement reviews quickly reveal alignment—or lack thereof.
Consistency with Clients:
Our open, direct relationships help us navigate mismatched expectations.
The annual Pumpkin Plan process lets us objectively assess client fit and take action when needed.
Being Direct (Respectfully):
Difficult conversations are part of staying true to our rulebook.
Directness, when grounded in respect and care, builds stronger, more honest partnerships.
Key Takeaways:
Not everyone plays by the same rules—but successful teams must.
Shared values create alignment and trust.
Uncomfortable conversations are signs of growth.
Keep the dialogue going, celebrate progress, and always move forward together.