Unleashing Connection Through Digital Body Language
In our recent Fulling team meetings, we explored Erica Dhawan’s ideas on how to communicate more clearly and build stronger relationships in a digital world.
What Stood Out
Miscommunication online happens easily—tone, timing, and channel choice matter as much as the words themselves.
Take cues from others: some prefer chatty messages, others prefer getting straight to the point.
Sometimes the best fix is simply switching from email to a quick call or Zoom.
Digital Natives vs. Digital Adapters
Natives: Informal, quick messages, dislike voicemails.
Adapters: Prefer calls or in-person, use tech inconsistently, send fewer but longer messages.
Knowing these differences helps reduce friction.
Dhawan’s 4 Laws of Connectional Intelligence
Value Visibly
Communicate Clearly
Collaborate Confidently
Trust Totally
What Our Team Noticed
We want to grow in trust—with each other and with clients.
Sending agendas or questions in advance could make meetings more productive and relational.
Silence in digital communication can feel unclear, so clarity matters.
Using networks intentionally (not reactively) builds stronger connections.